Our Return Policy

Our return policy only covers goods purchased within the last 30 days. We can not issue a refund or process an exchange, If 30 days have gone by since the purchase date.

Your item may be eligible for a return if it is unused, unopened and still in its original packaging. Your item must be in the same condition as you received it. You will also be required to show a proof of purchase to complete the return.

Refunds 

Upon receiving your returned item, our team will notify you and approve or reject your request for refund. A team member will notify you explaining the outcome of the inspection. If your request for refund is approved, your refund will be processed within 7 - 10 business days. A credit will automatically be applied to your method of payment on file.

Partial Refunds 

A partial refund may be awarded if your item has been damaged, delayed, or not in its original condition and returned to us past the allowed 30 days after purchase. Request for partial refunds are take on a case by case basis.

Late or missing refunds 

In the occasion that your request for refund has been approved and you have not received your refund within 7 - 10 business days after the approval date, please contact us at info@bittersclub.com. It may take several days for your credit card company or bank to process the refund once we have issued it. Please check with your credit card company or bank for any pending transactions.

On Sale items 

Items listed for "Discount" or "On Sale" will not be eligible for a refund. 

Exchanges

Exchanges will on be issued for items that was delivered damaged or defective. An Exchange or replacement will only be processed for the same item that was purchased. If you would like to request an exchange or item replacement please contact us at info@bittersclub.com.


Shipping

To return your item, please contact us at info@bittersclub.com. A team member will provide you with the closest returns department to your location. No refund will be issued for the cost of shipping a returned item. Please ensure you ship your item using a registered tracking number or code to the location provided by our team member. We can not guarantee a returned item has been received without a provided tracking number. We are not responsible for an item that is lost or damaged during returned shipping.